Twitter users are known by their "@username" identity. Bank of America has two:

@BofA_Help
for customer service, and		 @BofA_Careers
for job information

Tweets to or from @BofA_Help or @BofA_Careers are direct communications with our employees. We know people are talking too, so if we see tweets regarding questions about Bank of America products, services or career opportunities, we'll reach out to see how we can help. We really want to make banking better.

Go to Twitter screenshot of twitter help page
Go to Twitter screenshot of twitter help page

Here's how it works:
You tweet us with a question or concern (or we see a tweet regarding Bank of America and reach out to help).

@BofA_Help I made a payment to my credit card Monday and it still isn't showing. But it came out of my checking, can you help?

We reply, which will appear on our profile page. We'll usually ask you to send us a direct message with your contact information so we can contact you directly, offline.

@AnonymousTweeter We'll try...did it come out of your Bank of America checking acct? Send me DM with contact info and we'll see how we can help. No account numbers please.
about 1 hour ago from web in reply to AnonymousTweeter

Hopefully, we'll resolve the issue to your satisfaction.

love @BofA_Help and the kind people that gave me a call to figure out an online account question. They're the best.

Here's how it works:
You can now use social media to stay up-to-date on the featured job opportunities at Bank of America by following @BofA_Careers on Twitter.

"Following" us is a great way to find Bank of America Career opportunities. Here's how to follow us:

  1. If you are not a twitter user, sign-up for an account at www.twitter.com
  2. Log in to your account
  3. Click on the following link: http://www.twitter.com/BofA_Careers
  4. Click the "follow" button and you will see tweets about job openings from us

That's it! Follow us now.

Important Notices:
Bank of America and its affiliates recruit and hire qualified candidates without regard to race, religion, color, sex, sexual orientation, gender, gender identity, age, national origin, ancestry, citizenship, veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as ancestry, medical condition, or marital status under applicable laws. Candidates must possess authorization to work in the United States, as it is not the practice of Bank of America to sponsor individuals for work visas.

You Are Leaving Bank of America.

By clicking Continue, you will be taken to Twitter, a website that is not affiliated with Bank of America and may offer a different privacy policy and level of security. Except for what we post at www.twitter.com/BofA_Help, Bank of America is not responsible for and does not endorse, guarantee or control content, availability, viewpoints, products or services that are offered or expressed on Twitter.

You Are Leaving Bank of America.

By clicking Continue, you will be taken to Twitter, a website that is not affiliated with Bank of America and may offer a different privacy policy and level of security. Except for what we post at www.twitter.com/BofA_Careers, Bank of America is not responsible for and does not endorse, guarantee or control content, availability, viewpoints, products or services that are offered or expressed on Twitter.

You Are Leaving Bank of America.

By clicking Continue, you will be taken to Twitter, a website that is not affiliated with Bank of America and may offer a different privacy policy and level of security. Except for what we post at www.twitter.com/BofA_Help or www.twitter.com/BofA_Careers, Bank of America is not responsible for and does not endorse, guarantee or control content, availability, viewpoints, products or services that are offered or expressed on Twitter.