Twitter Community Guidelines
Bank of America has a variety of different Twitter handles with several purposes, including sharing what we're doing in local communities, providing customer service assistance and sharing information about career opportunities at Bank of America.
Please see below for a detailed explanation of each of our Twitter handles.
Our Twitter pages are all public, which means that anyone can see our tweets. Unless you protect your tweets (something you can do in your Twitter account settings), anyone can see your tweets, and your tweets may even show up in search-engine results (like on Google or Yahoo!).
When tweeting with Bank of America, we encourage everyone to:
- Use common courtesy and be respectful of others.
- Tweet your own original content, and avoid content that you know to be fraudulent.
- Never tweet someone else’s copyrighted work, unless you have permission.
- Never tweet personal, identifying or confidential information.
If you are a Bank of America customer with a specific question about an account, please tweet us at our @BofA_Help handle and a Bank of America employee will assist you. You can also get help by:
- Contacting us at bankofamerica.com
- Logging-in to our online banking
- Calling 800.432.1000
- Visiting one of our banking centers and speaking with a professional in person
If you are a Merrill Lynch client with a specific question about an account, you can get help by:
- Emailing us at mlolmail_mlolmail@ml.com
- Calling us at 1.800.MERRILL (637.7455)
If you are a U.S. Trust client with a specific question about an account, you can get help by:
- Emailing us at tweetreply@ustrust.com
- Calling us at 1.800.USTRUST (878.7878)
If you are a Bank of America Merrill Lynch client with a specific question about an account, you can get help by:
- Emailing us at baml.social@bankofamerica.com
All of our Twitter handles are managed and monitored by Bank of America.
Those are the basics. Our full policies are below.
Important Notices
Because our Twitter handles are public and anyone with a Twitter account can engage with us, we cannot be responsible for views expressed other than our own.
Please note that we may unfollow a user who dramatically changes their mission and objectives, or who we feel violates our community policy.
Bank of America has a presence in various social media/social networking outlets and may occasionally identify and respond to customers seeking assistance with banking-related issues. In the event a customer receives such a communication from the bank regarding a service request or other need, the customer may be offered other Bank of America channels to help address those concerns as smoothly and effectively as possible.
Interacting with Us on Twitter
Our Twitter handles are managed and monitored by Bank of America. We’re actively watching what people are saying to and about Bank of America on Twitter to ensure we're receiving and/or offering feedback. However, because of the public nature of the platform, we simply can’t respond to or engage on all issues.
Never disclose any financial information on Twitter. Bank of America will never ask you for your Social Security number, account information, passwords or PINs via Twitter. We are not responsible for the privacy or security practices of Twitter. Please review Twitter's policies here.
In addition, we recommend against and, in fact, discourage clicking on links posted by other Twitter users, as these links may pose risks to your computer or take you to inappropriate sites. Also, we don’t accept or consider unsolicited ideas. However, if you do send us ideas which we’ve solicited, what you submit will be governed by our Idea Submission Policy and Terms.
Please don’t use Twitter to report phishing or criminal activity. Suspicious emails should be forwarded to abuse@bankofamerica.com. If you would like to make a report, please call 800.432.1000 and a representative can assist you.
Our Twitter Handles
Tweets to or from @BofA_Help and @BofA_Careers are direct communications with our employees. Please note that if we see tweets regarding questions about Bank of America products, services or career opportunities, we'll try to reach out to see how we can help. We want to make your banking experience better. While we’ll make every effort to respond to your tweets in a timely manner, we can’t guarantee that we’ll reply to every tweet.
@BofA_Help (for customer service)
Tweets to or from @BofA_Help are direct communications with our employees. Assistance is available during our operating hours: 8-8 ET Monday – Friday and 9-1 ET on Saturday. We’ll do our best to respond, and may also proactively reach out to people who are tweeting about Bank of America products or services.
We’re happy to be able to service our customers in this way. However, there are limits to what we can discuss in a public forum like Twitter. If you have a question about a personal account or other confidential matter, we may request that you send us a direct message through Twitter with your name and phone number. At that point, a Bank of America employee will follow up with you personally to discuss your issue or question in detail.
If you do not wish to receive these tweets, please do not follow @BofA_Help.
@BofA_Careers (for learning about career opportunities)
Stay up-to-date with featured job opportunities at Bank of America by following @BofA_Careers on Twitter. Please note that Bank of America does not accept applications via Twitter. To apply for a position, please visit careers.bankofamerica.com.
Please note that Bank of America and its affiliates recruit and hire qualified candidates without regard to race, religion, color, sexual orientation, gender, gender identity, age, national origin, ancestry, citizenship, veteran or disability status, or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concepts of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. We also prohibit discrimination on other bases such as ancestry, medical condition, or marital status under applicable laws. Candidates must possess authorization to work in the United States, as it is not the practice of Bank of America to sponsor individuals for work visas.
If you do not wish to receive these tweets, please do not follow @BofA_Careers.
Tweets on @BofA_News, @BofA_Community, @BofA_Tips, @MerrillLynch, @ML_Careers, and @USTrust are one‑way communications from Bank of America Corporation. Follow these Twitter handles to catch the latest information.
@BofA_News (for the latest news and information)
Following @BofA_News lets you stay up-to-date with information about Bank of America. If you do not wish to receive these tweets, please do not follow @BofA_News.
Investing in securities involves risks, and there is always the potential of losing money when you invest in securities.
Opinions expressed are subject to change. Past performance is no guarantee of future results.
Any information presented is general in nature and is not intended to provide personal investment advice. The investments or strategies presented do not take into account the investment objectives or financial needs of particular investors. It is important that you consider this information in the context of your personal risk tolerance and investment goals.
Asset allocation, diversification and rebalancing do not assure a profit or protect against a loss in declining markets.
Any information presented about tax considerations affecting client financial transactions or arrangements is not intended as tax advice and should not be relied upon for the purpose of avoiding any tax penalties. Bank of America, its subsidiaries or its representatives do not provide tax, accounting or legal advice. Clients should review any planned financial transactions or arrangements that may have tax, accounting or legal implications with their personal professional advisors.
Global Wealth & Investment Management is a division of Bank of America Corporation ("BAC"). Merrill Lynch Wealth Management, Merrill Edge™, Private Banking and Investment Group, Merrill Lynch Life Agency Inc., U.S. Trust, Bank of America Merrill Lynch and BofA™ Global Capital Management are affiliated sub-divisions within Global Wealth & Investment Management.
Merrill Lynch Wealth Management makes available products and services offered by Merrill Lynch, Pierce, Fenner & Smith Incorporated ("MLPF&S") and other subsidiaries of BAC. Merrill Edge™ is the marketing name for two businesses: Merrill Edge Advisory Center, which offers team-based advice and guidance brokerage services; and a self-directed online investing platform. The Private Banking and Investment Group, a division of MLPF&S, offers a broad array of personalized wealth management products and services.
U.S. Trust, Bank of America Private Wealth Management operates through Bank of America, N.A., and other subsidiaries of BAC.
Bank of America Merrill Lynch is a marketing name for the Retirement & Philanthropic Services businesses of BAC.
BofA™ Global Capital Management Group, LLC ("BofA Global Capital Management"), is an asset management division of BAC. BofA Global Capital Management entities furnish investment management services and products for institutional and individual investors.
Trust and fiduciary services are provided by Merrill Lynch Trust Company, a division of Bank of America, N.A., Member FDIC, or U.S. Trust Company of Delaware. Insurance and annuity products are offered through Merrill Lynch Life Agency Inc., a licensed insurance agency.
Banking and mortgage products are provided by Bank of America, N.A., and affiliated banks, Members FDIC and wholly owned subsidiaries of BAC. 
Equal Housing Lender
Bank of America, N.A., Merrill Lynch Life Agency Inc. and MLPF&S, a registered broker-dealer and Member Securities Investor Protection Corporation (SIPC), are wholly owned subsidiaries of Bank of America Corporation.
Investment, insurance and annuity products:
| Are Not FDIC Insured | Are Not Bank, State or Federal Guaranteed | May Lose Value |
| Are Not Deposits | Are Not Insured by Any Federal Government Agency | Are Not a Condition to Any Banking Service or Activity |
BofA Merrill Lynch Global Research is equity research produced by Merrill Lynch, Pierce, Fenner and Smith Incorporated and/or one of its non-U.S. affiliates.
© 2012 Bank of America Corporation. All rights reserved.
@BofA_Community (for the latest community information)
Follow @BofA_Community to receive up-to-date information about how Bank of America is empowering consumers, supporting communities and fueling economic growth in the local communities we serve. If you do not wish to receive these tweets, please do not follow @BofA_Community.
@BofA_Tips (for tips and other helpful information)
Use Twitter to help you get the most from your money throughout your daily routine by following @BofA_Tips. If you do not wish to receive these tweets, please do not follow @BofA_Tips.
@MerrillLynch (for the latest news and information)
Following @MerrillLynch is a great way to receive relevant, up-to-date information about the company. We will only use @MerrillLynch to send out information and don’t have the ability to respond or follow. If you do not wish to receive these tweets, please do not follow @MerrillLynch.
Merrill Lynch will never ask you to disclose your Social Security number, financial account information, passwords or PINs via Twitter. Twitter is a third-party site unaffiliated with Merrill Lynch. Merrill Lynch is not responsible for the privacy or security policies or practices on Twitter or on any of the third-party websites that we may link to. You should review the privacy and security practices of Twitter and all such third-party websites. You can review Merrill Lynch privacy and security practices by clicking here.
Some linked third-party sites may contain content provided by paid sponsors of Merrill Lynch, and such sponsors will disclose that relationship on their site. Additionally, those paid sponsors’ tweets may contain the term “SPON,” indicating the paid nature of the relationship. For all linked third-party site content, Merrill Lynch has not reviewed the entirety of those sites and therefore does not endorse all other content posted to those sites.
As a follower of @MerrillLynch you consent to receive news, company information and other tweets from @MerrillLynch that we think our followers will find useful.
We are not soliciting ideas. If you send us ideas you will not receive compensation from us if we use them.
Investing in securities involves risks, and there is always the potential of losing money when you invest in securities.
Opinions expressed are subject to change. Past performance is no guarantee of future results.
Any information presented is general in nature and is not intended to provide personal investment advice. The investments or strategies presented do not take into account the investment objectives or financial needs of particular investors. It is important that you consider this information in the context of your personal risk tolerance and investment goals.
Asset allocation, diversification and rebalancing do not assure a profit or protect against a loss in declining markets.
Any information presented about tax considerations affecting client financial transactions or arrangements is not intended as tax advice and should not be relied upon for the purpose of avoiding any tax penalties. Bank of America, its subsidiaries or its representatives do not provide tax, accounting or legal advice. Clients should review any planned financial transactions or arrangements that may have tax, accounting or legal implications with their personal professional advisors.
Global Wealth & Investment Management is a division of Bank of America Corporation (“BAC”). Merrill Lynch Wealth Management, Merrill Edge™, Private Banking and Investment Group, Merrill Lynch Life Agency Inc., U.S. Trust, Bank of America Merrill Lynch, and BofA™ Global Capital Management are affiliated sub-divisions within Global Wealth & Investment Management.
Merrill Lynch Wealth Management makes available products and services offered by Merrill Lynch, Pierce, Fenner & Smith Incorporated ("MLPF&S") and other subsidiaries of BAC. Merrill Edge™ is the marketing name for two businesses: Merrill Edge Advisory Center, which offers team-based advice and guidance brokerage services; and a self-directed online investing platform. The Private Banking and Investment Group, a division of MLPF&S, offers a broad array of personalized wealth management products and services.
U.S. Trust, Bank of America Private Wealth Management operates through Bank of America, N.A., and other subsidiaries of BAC.
Bank of America Merrill Lynch is a marketing name for the Retirement & Philanthropic Services businesses of BAC.
BofA™ Global Capital Management Group, LLC (“BofA Global Capital Management”), is an asset management division of BAC. BofA Global Capital Management entities furnish investment management services and products for institutional and individual investors.
Trust and fiduciary services are provided by Merrill Lynch Trust Company, a division of Bank of America, N.A., Member FDIC, or U.S. Trust Company of Delaware. Insurance and annuity products are offered through Merrill Lynch Life Agency Inc., a licensed insurance agency.
Banking and mortgage products are provided by Bank of America, N.A., and affiliated banks, Members FDIC and wholly owned subsidiaries of BAC. Equal Housing Lender
Bank of America, N.A., Merrill Lynch Life Agency Inc and MLPF&S, a registered broker-dealer and Member Securities Investor Protection Corporation (SIPC), are wholly owned subsidiaries of Bank of America Corporation.
Investment, insurance and annuity products:
| Are Not FDIC Insured | Are Not Bank, State or Federal Guaranteed | May Lose Value |
| Are Not Deposits | Are Not Insured by Any Federal Government Agency | Are Not a Condition to Any Banking Service or Activity |
BofA Merrill Lynch Global Research is equity research produced by Merrill Lynch, Pierce, Fenner and Smith Incorporated and/or one of its non-U.S. affiliates.
© 2012 Bank of America Corporation. All rights reserved.
@ML_Careers (for learning about career opportunities at Merrill Lynch)
Stay up to date with featured job opportunities at Merrill Lynch Wealth Management by following @ML_Careers on Twitter. Please note that Merrill Lynch Wealth Management does not accept applications via Twitter. To apply for a position, please visit www.bankofamerica.com/careers.
Please note that Merrill Lynch Wealth Management recruits and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender, gender identity, age, national origin, ancestry, citizenship, veteran or disability status, or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concepts of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. We also prohibit discrimination on other bases such as ancestry, medical condition or marital status under applicable laws. Candidates must possess authorization to work in the United States, as it is not the practice of Merrill Lynch Wealth Management to sponsor individuals for work visas.
Merrill Lynch Wealth Management makes available products and services offered by Merrill Lynch, Pierce, Fenner & Smith Incorporated (MLPF&S), a registered broker-dealer and Member Securities Investor Protection Corporation (SIPC), and other subsidiaries of Bank of America Corporation. Insurance and annuity products are offered through Merrill Lynch Life Agency Inc., a licensed insurance agency and wholly owned subsidiary of Bank of America Corporation.
Trust and fiduciary services are provided by Merrill Lynch Trust Company, a division of Bank of America, N.A. Banking products are provided by Bank of America, N.A. and affiliated banks, Members FDIC and wholly owned subsidiaries of Bank of America Corporation.
Investing in securities involves risks, and there is always the potential of losing money when you invest in securities.
Investment products, insurance and annuity products:
| Are Not FDIC Insured | Are Not Bank Guaranteed | May Lose Value |
| Are Not Deposits | Are Not Insured by Any Federal Government Agency | Are Not a Condition to Any Banking Service or Activity |
MLPF&S and Merrill Lynch Trust Company make available investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation or in which Bank of America Corporation has a substantial economic interest, including BofA™ Global Capital Management.
© 2012 Bank of America Corporation. All rights reserved.
@USTrust (for the latest news and information)
Following @USTrust is a great way to receive relevant, up-to-date information about the company. We will only use @USTrust to send out information and don't have the ability to respond or follow. If you do not wish to receive these tweets, please do not follow @USTrust.
U.S. Trust will never ask you to disclose your Social Security number, financial account information, passwords or PINs via Twitter. Twitter is a third-party site unaffiliated with U.S. Trust. U.S. Trust is not responsible for the privacy or security policies or practices on Twitter or on any of the third-party websites that we may link to. You should review the privacy and security practices of Twitter and all such third-party websites. You can review U.S. Trust privacy and security practices by clicking here.
For all linked third-party site content, U.S. Trust has not reviewed the entirety of those sites and therefore does not endorse all other content posted to those sites.
As a follower of @USTrust you consent to receive news, company information and other tweets from @USTrust that we think our followers will find useful. If you do not wish to receive any further tweets from @USTrust, you should unfollow us on Twitter.
We are not soliciting ideas. If you send us ideas you will not receive compensation from us if we use them.
Investing involves risk, including the loss of principal. Bond investments are subject to interest-rate and credit risks, which refer to the ability of an issuer to make timely payments of principal and interest. Investing in derivatives entails special risks relating to liquidity, leverage and credit that may reduce returns and/or increased volatility. Investing in foreign securities, particularly those of emerging markets, presents certain risks, such as currency fluctuations, political and economic changes, and market risks. There are additional risks associated with investing in commodities, high-yield bonds, aggressive growth stocks, non-diversified/concentrated funds and small- and mid-cap stocks which can be more fully explained by your financial advisor. Please check with your financial advisors for additional guidance and before making any investment decisions.
Certain U.S. Trust associates are registered representatives with Merrill Lynch, Pierce, Fenner & Smith Incorporated ("MLPF&S") and may assist you with investment products and services provided through MLPF&S and other nonbank investment affiliates. MLPF&S is a registered broker-dealer, member SIPC and a wholly owned subsidiary of Bank of America Corporation ("BAC"). U.S. Trust operates through Bank of America, N.A., and other subsidiaries of BAC.
Credit and collateral subject to approval. Terms and conditions apply.
Programs, rates, terms and conditions subject to change without notice.
Investment products:
| Are Not FDIC Insured | Are Not Bank Guaranteed | May Lose Value |
U.S. Trust, Bank of America Private Wealth Management operates through Bank of America, N.A. and other subsidiaries of Bank of America Corporation.
Bank of America, N.A., Member FDIC. Equal Housing Lender
© 2012 Bank of America Corporation. All rights reserved.
Media Inquiries
If you are a member of the media, please visit the following newsrooms for more information and press contacts:
Bank of America Merrill Lynch Media
Links to Third-Party Sites
We may occasionally tweet or retweet links to third-party sites when we think you'll find the information helpful. However, please note that this does not in any way constitute an official endorsement of the individual, site or company. Our participation in #followfridays also doesn't constitute an official endorsement.
Paid Sponsors and Sponsorships
Bank of America is a large corporation with many advertising relationships. Some linked third-party sites may contain content from sponsors, or sponsorships, paid by Bank of America. These paid sponsors will disclose this relationship on their sites. Additionally, a paid sponsors' tweet may contain the term "SPON," indicating the paid nature of the relationship.
Company Profiles on Twitter
Also note that twitter.com is hosted by Twitter and is governed by Twitter's separate website policies, including its Privacy Policy and Terms of Service. These policies apply to your use of Twitter.
In addition, please note that when visiting any official Bank of America Twitter page, you are also subject to the Terms and Conditions of Bank of America's privacy policy and general terms of use.
To protect your privacy and the privacy of others, please do not include personally identifiable information, such as Social Security numbers, financial account numbers, phone numbers or email addresses in any comment or post. If you do include personally identifiable information in your comment, your comment or post may be deleted.
YouTube Community Guidelines
We publish video content to our YouTube channel at www.youtube.com/bankofamerica.
We encourage you to subscribe to our channel, share the videos and embed them in your own sites. Please note that we often include additional context and information in the descriptions for the videos, which often lead to our Bank of America websites that you might find helpful.
Important Notice
All videos hosted by YouTube are governed by YouTube's Privacy Policy and Terms of Service. These policies apply to your use of YouTube.
If you are a customer with a specific question about a Bank of America account, please log-in to our online banking, call 800.432.1000 or visit one of our banking centers to speak with a professional in person. You can also contact us via Twitter or at bankofamerica.com.
Bank of America has a presence in various social media/social networking outlets and may occasionally identify and respond to customers seeking assistance with banking-related issues. In the event a customer receives such a communication from the bank regarding a service request or other need, the customer may be offered other Bank of America channels to help address those concerns as smoothly and effectively as possible.
Media Inquiries
If you are a member of the media, please visit our Bank of America newsroom at bankofamerica.com/newsroom for more information and press contacts.
Links to Third-Party Sites
We may occasionally post links to third-party sites when we think you'll find the information helpful. However, please note that this does not in any way constitute an official endorsement of the individual, site or company. Bank of America is a large corporation with many advertising relationships. We will do our best to identify and disclose any relationships that Bank of America may have with an individual, site or company.
Paid Sponsors and Sponsorships
Some linked third-party sites may contain content from sponsors, or sponsorships, paid by Bank of America. These paid sponsors will disclose this relationship on their sites. Additionally, those paid sponsors' posts may contain the term "Paid Sponsor," indicating the paid nature of the relationship.
Privacy and Security Policies
With respect to content collected through our YouTube channel, Bank of America follows YouTube's privacy policy, which can be accessed here. Please note that when visiting Bank of America's YouTube channel, you are also subject to the Terms and Conditions of Bank of America's privacy policy and general terms of use, as well as YouTube’s Terms of Service and privacy policy. To read YouTube's Terms of Service, please click here.
Short URLs from Bank of America
Periodically, Bank of America associates need to send links to various resources on the web. Given the character limitations on social media sites like Twitter, we may occasionally give out a "short" URL from one of our short domains (go.bofa.com and go.ml.com) that redirects to the full site. These links work just like any other url shortener with one important difference. When you click on one of the Bank of America branded short urls, you can trust that the web site it is taking you to is safe and that it is coming from us.
Shortened URLs from Bank of America representatives will always be from one of the domains below. When you see these you know that the information is safe and is coming from Bank of America.
- go.bofa.com (example: go.bofa.com/6bmq)
- go.ml.com
If you see short urls purporting to be from us that do not include one of the above short domains, we recommend that you do not click on the link, as it may be malicious. If you are suspicious of the link, we ask that you send it to us at abuse@bankofamerica.com.
Facebook Community Guidelines
Clear communication is at the root of any good relationship. That's why we're excited to share what we're doing in local communities with you. However, because banking is such a highly regulated industry, we have to follow certain rules.
Our Facebook page is public, which means that anyone can see your posts on Facebook and your posts may even show up in search-engine results (like on Google or Yahoo!). While we want to foster healthy discussion, we may occasionally remove posts that don't fit our community guidelines.
We encourage everyone to:
- Stay on topic, use common courtesy and be respectful of others
- Submit your own original content, and avoid content that you know to be fraudulent
- Do not post someone else's copyrighted work unless you have permission
- Never post personal, identifying or confidential information
If you are a customer with a specific question about a Bank of America account, please log-in to our online banking, call 1.800.432.1000 or visit one of our banking centers to speak with a professional in person. You can also contact us via Twitter (http://www.twitter.com/bofa_help) or at bankofamerica.com.
Please note that this page is moderated by Bank of America employees. We'll make every effort to respond in a timely manner; however, we can't guarantee that we'll reply to every comment.
Those are the basics. Our full policies are below.
Important Notices
Because our Facebook page is a public page and anyone can participate, we cannot be responsible for views expressed other than our own.
In addition, we are unable to service bank account-specific requests on our Facebook page. Assistance with banking and personal accounts is available on our website and via Twitter:
Bank of America has a presence in various social media/social networking outlets and may occasionally identify and respond to customers seeking assistance with banking-related issues. In the event a customer receives such a communication from the bank regarding a service request or other need, the customer may be offered other Bank of America channels to help address those concerns as smoothly and effectively as possible.
Moderation Policies
Our Facebook page is moderated by Bank of America employees. All comments and posts will be reviewed to ensure that they comply with our policies. We reserve the right to delete comments or posts that we deem are abusive, inflammatory or otherwise inappropriate. Please note:
- Our Facebook page is a place for conversations between and among individuals and Bank of America, and is not a substitute channel for services or general questions. Please visit bankofamerica.com for more information about specific products and services.
- Do not post or transmit material you do not have the right to post or transmit under law (such as copyright, trade secrets or securities) or due to your personal contractual or fiduciary relationships.
- Our Facebook page may not be used for the submission of any claim, demand, informal or formal complaint, or any other form of legal and/or administrative notice or process, or for the exhaustion of any legal and/or administrative remedy.
- Our Facebook page is also not to be used to report phishing or criminal activity. Suspicious e-mails should be forwarded to abuse@bankofamerica.com. If you would like to make a report, please call 1.800.933.6262 and a representative can assist you.
- Bank of America reserves the right to ban any user from our page without prior written notice or consent for violations of community policies. Any comment(s) posted which we deem to be criminal in nature, or instigates or implies violence toward oneself or another may be reported to the proper authorities.
Please note that we'll make every effort to respond to comments and posts in a timely manner. However, we can't guarantee that we'll reply to every comment.
Comment and Posting Policy
We expect conversations to follow the rules of polite discourse and we ask that participants treat each other, as well as our employees, with respect. We may delete comments or posts that we deem to be:
- Profane, obscene, inappropriate, disruptive or unrelated.
- Indecent, sexually explicit or pornographic material of any kind — including masked profanity where symbols, initials, intentional misspellings or other characters are used to suggest profane language.
- Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization.
- Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation or disability.
- False, inaccurate, libelous or otherwise misleading in any way.
- Spam, or containing or linking to any kind of virus, malware, spyware, or similar program that could cause harm to a user's computer.
For the benefit of healthy discussion, we ask that comments remain on topic. This means that comments should relate to the topic that is being discussed within that wall post. While we welcome reasonable critiques, we may delete negative comments about Bank of America and/or our competitors that aren't relevant and don't add to the overall experience.
We may delete comments that we deem to be off topic, including solicitations. In addition, we may remove identical posts by the same user or multiple users (a group of people sending identical messages or one person submitting under different aliases). In the case of identical posts, we will leave the first submission and delete the duplicates.
Media Inquiries
If you are a member of the media, please visit our Bank of America newsroom at bankofamerica.com/newsroom for more information and press contacts.
Copyright and Intellectual Property Policies
Please note the following copyright and intellectual property policies:
- Infringement on any party's copyright, patent, trademark, trade secret, intellectual property, or other proprietary rights, or right of publicity or privacy is strictly prohibited and is your sole responsibility.
- By submitting any content to our Facebook page, you warrant and represent that you are the copyright owner of the content or that the copyright owner of the content has granted you permission to use such content consistent with the manner and purpose of your use.
- Using our Facebook page to distribute unauthorized copies of copyrighted material, including photos, artwork, text, recordings, designs, computer programs, or derivative works of such programs is strictly prohibited and subject to removal.
- Please note that by posting comments, posts, tagged photos, videos, ideas, or any other content on our Facebook page, you are granting Bank of America nonexclusive, worldwide rights to republish, redistribute, or otherwise use this content in perpetuity in any way we see fit. This includes, but is not limited to, marketing and advertising materials.
Links to Third-Party Sites
We may occasionally post links to third-party sites when we think you'll find the information helpful. However, please note that this does not in any way constitute an official endorsement of the site or company. Bank of America is a large corporation with many advertising relationships. We will do our best to identify and disclose any relationships that Bank of America may have with a site or company.
Please note that any URL coming from the domain "http://go.bofa.com" leads to an official Bank of America website.
Paid Sponsors and Sponsorships
Some linked third-party sites may contain content provided by paid sponsors of Bank of America, and such sponsors will disclose that relationship on their sites. Additionally, those paid sponsors' Facebook posts will contain the term "Paid Sponsor," indicating the paid nature of the relationship.
Privacy and Security Policies
With respect to content collected through our Facebook page, Bank of America follows Facebook's privacy policy, which can be accessed here. Please note that when visiting any official Bank of America Facebook page, you are also subject to the Terms and Conditions of Bank of America's privacy policy and general terms of use, as well as Facebook’s Terms of Service and privacy policy. To read Facebook's Terms of Service, please click here. To protect your privacy and the privacy of others, please do not include personally identifiable information such as Social Security numbers, account numbers, phone numbers or e-mail addresses in any comment or post. If you do include personally identifiable information in your comment, your comment or post may be deleted.
LinkedIn Community Guidelines
You can learn about our company and career opportunities on our LinkedIn Company Pages: Bank of America and Merrill Lynch.
We encourage you to visit our Company Pages today to see how we’re connected and follow us for career news and official information about Bank of America and Merrill Lynch.
Important Notices
If you are a Bank of America customer with a specific question about an account, you can get help by:
- Contacting us at bankofamerica.com
- Logging-in to our online banking
- Calling 800.432.1000
- Tweeting us at our @BofA_Help handle
- Visiting one of our banking centers and speaking with a professional in person
If you are a Merrill Lynch client with a specific question about an account, you can get help by:
- Emailing us at Mlolmail_mlolmail@ml.com
- Calling us at 1.800.MERRILL (637.7455)
Bank of America has a presence in various social media/social networking outlets and may occasionally identify and respond to customers seeking assistance with banking-related issues. In the event a customer receives such a communication from the bank regarding a service request or other need, the customer may be offered other Bank of America channels to help address those concerns as smoothly and effectively as possible.
Media Inquiries
If you are a member of the media, please visit the following newsrooms for more information and press contacts:
Links to Third-Party Sites
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